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Terms of Service

Last updated: February 19, 2026

These Terms of Service are governed by Italian law, including Legislative Decree 70/2003 (implementation of EU E-Commerce Directive) and Legislative Decree 206/2005 (Consumer Code).

1. Definitions

  • "Italio" or "Service" — the platform operated at italio.app, including the website and mobile application
  • "User" — any individual who creates an account on the Italio platform
  • "Partner" — a business entity (producer, distributor, retailer) that subscribes to the Italio CRM service
  • "Content" — any text, images, reviews, posts, or other material submitted by Users
  • "CRM" — the Customer Relationship Management dashboard available to Partners

2. Acceptance of Terms

By creating an account or using the Italio Service, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use the Service.

If you are registering as a Partner on behalf of a business entity, you represent that you have the authority to bind that entity to these terms.

3. Service Description

Italio provides:

  • For Users: a mobile application for scanning product barcodes, viewing product information, verifying authenticity of Italian products, posting reviews, and participating in the Italio community
  • For Partners: a CRM dashboard for managing product catalogs, tracking product scans, accessing analytics, marketing tools, and customer engagement features

Italio provides product information on an "as available" basis. While we strive for accuracy, product data sourced from third-party databases (such as Open Food Facts) may not always be complete or current. Italio does not guarantee the absolute authenticity of any product — the verification tools are provided as informational aids.

4. Account Registration

4.1 To access certain features, you must create an account. You agree to provide accurate and complete information during registration.

4.2 You are responsible for maintaining the confidentiality of your account credentials. You must immediately notify us of any unauthorized use of your account.

4.3 You must be at least 16 years old to create an account, in accordance with Art. 8 GDPR and Art. 2-quinquies of D.Lgs. 196/2003.

4.4 We reserve the right to suspend or terminate accounts that violate these terms or that have been inactive for more than 24 months.

5. Partner Subscriptions

5.1 Partners may subscribe to the Italio CRM service. Subscription plans and pricing are displayed on the website and may be updated from time to time.

5.2 Verification: Partner accounts are subject to company verification (typically 1–3 business days). Access to the CRM is granted only after successful verification.

5.3 Billing: Subscriptions are billed monthly or yearly, depending on the chosen plan. Payments are processed through third-party payment providers (Apple App Store, Google Play Store, or direct payment processors).

5.4 Right of withdrawal: In accordance with Art. 52 of D.Lgs. 206/2005 (Consumer Code), consumers have the right to withdraw from the contract within 14 days of purchase without providing any reason. To exercise this right, notify us at info@italio.app. This right does not apply if the service has been fully performed with the consumer's prior express consent and acknowledgment of loss of the right of withdrawal (Art. 59(1)(a) D.Lgs. 206/2005).

5.5 Cancellation: You may cancel your subscription at any time. The cancellation will take effect at the end of the current billing period. No partial refunds are provided for unused portions of a billing period, except as required by applicable law.

5.6 Price changes: We may modify subscription prices with at least 30 days' prior notice. Continued use of the service after the price change takes effect constitutes acceptance of the new price.

6. User Conduct and Content

6.1 You are solely responsible for any Content you submit to the Service. By posting Content, you grant Italio a non-exclusive, worldwide, royalty-free license to use, display, and distribute that Content within the platform.

6.2 You agree not to:

  • Post false, misleading, or defamatory content
  • Infringe on the intellectual property rights of others
  • Use the Service for any unlawful purpose
  • Attempt to access accounts or data belonging to other users
  • Use automated systems (bots, scrapers) to access the Service without authorization
  • Post spam, advertisements, or promotional material without permission
  • Harass, abuse, or threaten other users

6.3 We reserve the right to remove Content and suspend or terminate accounts that violate these terms, without prior notice.

7. Intellectual Property

7.1 The Italio name, logo, design, software, and all associated intellectual property are owned by Italio and protected by Italian and international copyright, trademark, and other intellectual property laws (L. 633/1941, D.Lgs. 30/2005).

7.2 Users retain ownership of their Content but grant Italio the license described in Section 6.1.

7.3 You may not copy, modify, distribute, or create derivative works based on any part of the Service without our prior written consent.

8. Limitation of Liability

8.1 The Service is provided "as is" and "as available." To the maximum extent permitted by applicable law, Italio disclaims all warranties, express or implied.

8.2 Italio shall not be liable for:

  • Inaccuracies in product data obtained from third-party databases
  • Temporary unavailability of the Service due to maintenance or technical issues
  • Losses resulting from unauthorized access to your account due to your failure to maintain credential security
  • Actions or omissions of third-party payment processors

8.3 Nothing in these terms excludes or limits liability for fraud, gross negligence (Art. 1229 Italian Civil Code), death or personal injury caused by negligence, or any liability that cannot be excluded under applicable Italian or EU law.

8.4 The limitations in this section apply to the maximum extent permitted by law and do not affect mandatory consumer rights under D.Lgs. 206/2005 (Consumer Code).

9. Indemnification

You agree to indemnify and hold Italio harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your violation of these terms, your Content, or your use of the Service in violation of applicable law.

10. Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice of significant changes. If changes materially reduce the functionality of a paid service, Partners may cancel their subscription without penalty.

11. Termination

11.1 You may delete your account at any time by contacting us at info@italio.app.

11.2 We may terminate or suspend your account for violation of these terms, with or without prior notice depending on the severity of the violation.

11.3 Upon termination, your right to use the Service ceases immediately. Data deletion will follow our Privacy Policy retention schedules.

12. Governing Law and Jurisdiction

12.1 These Terms are governed by and construed in accordance with the laws of the Italian Republic.

12.2 For consumers: any dispute shall be subject to the exclusive jurisdiction of the court of the consumer's place of residence or domicile, as provided by Art. 66-bis of D.Lgs. 206/2005.

12.3 For Partners and business users: any dispute shall be subject to the exclusive jurisdiction of the courts of Italy.

12.4 In accordance with Regulation (EU) 524/2013, consumers may also use the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

13. Changes to These Terms

We may update these Terms from time to time. We will notify users of material changes via email or in-app notification at least 15 days before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated terms.

If you do not agree with the updated terms, you may terminate your account before the changes take effect.

14. Contact

For questions about these Terms of Service, please contact us at:

  • Email: info@italio.app
  • Website: https://italio.app